1. Introduction

My Life's History ("we," "our," or "us") is committed to protecting your privacy and the privacy of your family's stories. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our memoir and life story preservation services.

We understand the deeply personal nature of the stories and recordings we handle. Your family's memories are sacred, and we treat them with the utmost care and respect.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, phone number, and billing information. Your password is stored securely using industry-standard encryption.

Interview Recordings and Transcripts

We record phone conversations with your family members to create their life story. These recordings are:

Stored securely with encryption at rest and in transit
Accessible only to authorized team members working on your project
Provided to you as part of your deliverables
Deleted from our systems upon your request after project completion

Family Information

We collect information about your family member being interviewed, including their name, relationship to you, and contact information for scheduling purposes.

Payment Information

Payment processing is handled by Stripe. We do not store your full credit card information on our servers.

3. How We Use Your Information

We use the information we collect to:

Conduct interviews and create your family memoir
Communicate with you about your project's progress
Schedule calls with your family member
Process payments for our services
Deliver finished chapters, books, and audio recordings
Improve our service quality

4. Your Stories Belong to You

We do not claim any ownership of your family's stories, recordings, or the finished memoir. Everything we create belongs to you. We will never:

Use your family's stories for marketing without explicit permission
Share your recordings or transcripts with third parties
Train AI models on your family's content
Hold your content hostage for any reason

5. Data Sharing

We do not sell your personal information or your family's stories. We may share information with:

Our professional editors who work on your project (under strict confidentiality agreements)
Payment processors (Stripe) to handle transactions
Law enforcement only when required by law

6. Data Security

We implement robust security measures to protect your family's stories:

All recordings and transcripts are encrypted at rest and in transit
Access is limited to team members actively working on your project
We use secure, industry-standard infrastructure
Regular security audits and updates

7. Data Retention

We retain your project files for 12 months after delivery to allow for revisions or additional orders. After this period, or upon your request, we will permanently delete all recordings, transcripts, and drafts from our systems. You will always have your own copies of all deliverables.

8. Your Rights

You have the right to:

Access all recordings, transcripts, and drafts at any time
Request copies of all your data
Request deletion of your data from our systems
Correct any inaccurate information
Withdraw consent for any future processing

9. Cookies

We use essential cookies to maintain your session and provide our services. We do not use tracking cookies for advertising purposes.

10. Children's Privacy

Our services are intended for adults. We do not knowingly collect information from children under 18 without parental consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email and by posting the new Privacy Policy on this page.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your family's stories, please contact us at hello@mylifeshistory.com.